Notice of our precautionary measures in response to the COVID-19 situation Hotel Century Southern Tower

Hotel in Tokyo

Online booking

 

Notice of our precautionary measures in response to the COVID-19 situation

Thank you very much for your patronage of the Hotel Century Southern Tower.

The safety and wellbeing of our guests and employees are always a top priority at the Hotel Century Southern Tower. Arising from the impact of the novel coronavirus (COVID-19), the Hotel Century Southern Tower has ramped up its efforts on ensuring the protection of the health and safety of our guests and employees, is its highest priority.

In this regard, the hotel has had to scale back its operations to help prevent the spread of the virus. Consistent with this effort, our restaurant and lounge operations will be reduced with limited items offered on the menu.

In keeping with the above, we have implemented stringent COVID-19 precautionary hygiene measures throughout the hotel as per below to help prevent infections for all our benefit:

 

PUBLIC SPACE
・Alcohol-based hand sanitizers have been placed throughout the hotel in all public spaces such as at the entrance, the Front Reception Desk and in all our public wash rooms for your convenience.
・Regular cleaning and alcohol-based sanitization processes of the hotel facilities have been enhanced.
・To safeguard the health and well-being of our guests and staff, it is mandatory for all our employees to wear masks or face guards.
・The “THREE-Cs” effect mitigation policy (Compact / Cluster・Closed・Confined) has been enforced. There should be NO more than FIVE or SIX people per elevator and in the Smoking Room. Guests are asked to PLEASE maintain a physical distance of 1 to 2 meters (3 to 6 feet).

 

For the Guests:
Room / Accommodation
The measures listed below will be taken to help prevent contact and droplet infections. As a result, some guest services will be suspended after check-in to limit our staff entering guests’ rooms as much as possible.
・Guests are required to wear face masks or coverings.
・Guests are required to keep a physical distance of 1 to 2 meters (3 to 6 feet) when you wait in line at the reception desk.
・Guests are required to sanitize their hands with the sanitizers provided at check-in.
・All guests are required to take their body temperature and fill out the “Health Self-Check Sheet” provided at check-in.
・Guests who register a fever, will be required to report their body temperature twice a day for the duration of their stay.
・If you have recently arrived (visitors) / returned to Japan (residents), kindly be advised that you will be required to abide by the hotel’s special rules during your stay with us.
・Protective clear acrylic screen has been installed at the front desk counters.
・Room Cleaning will be suspended from your second night of stay. Please note that towels and additional amenities when requested, will still be provided.
・A payment tray will be used for placing your cash or credit cards during payment.
・Our staff will be required to sanitize their hands at check-in and check-out.
・Our staff will be required to wear gloves when handling guests luggage and when processing delivery service.
・We have enhanced our post check-out room sanitization. After guests check-out, the rooms will be thoroughly sanitized. Special attention will be paid to frequently touched surfaces and heavily-trafficked areas. Additionally, the guests room doors will be left opened for full ventilation.
・Our cleaning staff is required to thoroughly wash their hands, gargle, sanitize properly, and change their gloves before and after cleaning each room.
・Breakfast buffet at the Southern Tower Dining has been temporarily suspended as of March 1st. As an alternative service, American Breakfast is now being served.
・Our Concierge Desk is temporary closed until further notice.

 

Restaurant
The following measures will be implemented to limit the number of dining guests in order to help prevent contact and droplet infections:
・Guests are required to wear a face masks or covering, sanitize your hands, and check your body temperature before entering our restaurants and lounge.
・Breakfast buffet at the Southern Tower Dining has been temporarily suspended as of March 1st. As an alternative service, American Breakfast is now being served.
・Adequate physical distance between the seats and tables will be observed to help avoid the “THREE-Cs” effect (Compact / Cluster・Closed・Confined). Additionally, we also now stagger reservations to allow for proper sanitization and guard against the “THREE-Cs” effect.
・All guests are required to sanitize their hands with the sanitizers provided in the restaurants and lounge upon entering and at each serving station.
・The dining tables and chairs will be sanitized after guests leave the restaurant and lounge.
・Our dining and kitchen staff are required to thoroughly wash and sanitize their hands once every 30 minutes.
・Protective clear acrylic screens have been erected at the casher counters.
・A payment tray will be used for placing your cash or credit cards during payment.

 

【Operating Hours】
Southern Tower Dining
Breakfast  7:30 – 10:30 (L.O.10:00)
Lunch   11:30 – 16:00 (L.O.15:00)
Dinner   17:30 – 22:00 (L.O.21:00)
*Coffee, Tea and Light Meal are available from 10:00-11:30

Lounge South Court
Re-open on Monday, June 15th.
11:00 – 18:00 (L.O. Food 17:00 / Drink 17:30)

Horikawa
Weekdays 11:30 -15:30 (L.O.14:30) / 17:00 – 22:00 (L.O.21:30)
Sat., Sun. & Holidays 11:00 -22:00 (L.O.21:30)

China Grill Xenlon Tokyo
China Grill Xenlon Tokyo is closed on Sunday, May 31st. We appreciate your continued patronage of Xenlon Tokyo for over 20 years.


Private, Party and Meeting Rooms on the 21st floor

The following enhanced measures will be implemented to help prevent contact and droplet infections:
・Guests are required to wear a face masks or covering, wash and sanitize your hands, and take a temperature check before entering our restaurants and lounge.
Guests are required to sanitize your hands with the sanitizers provided in the hall and at the entrance of each room.
・Tables and chairs will be arranged with sufficient spacing between them to help avoid the “THREE-Cs” effect (Compact / Cluster・Closed・Confined).
・The tables, chairs and microphones will be disinfected after your party, meeting or event ends.
・Buffet meal service will no longer be provided.
・Our serving and kitchen staff are required to thoroughly wash and sanitize their hands once every 30 minutes.
・The hotel’s air conditioning system is equipped to provide adequate ventilation. If you would like to have the door opened during your time of use, please specify at the time of making your reservation.
・To help avoid the “THREE-Cs” effect (Compact / Cluster・Closed・Confined), we now limit the number of guests per Party, Meeting or Private room reservation to ensure safe social distancing. Please ask for details about the new reduced capacity of each room.

 

For our staff:
・Mandatory wearing of mask is required of our staff before reporting for work, while at work, and when leaving work.
・Our staff is required to self-check their health and body temperature before they show up for work.
・Mandatory hand washing and sanitization with the alcohol provided is required of our staff when they get to work.
・Depending on the nature of their work, it is mandatory for some staff members to wear disposable gloves.
・We have a thorough management system for those who are not feeling well. Our staff is required to take time off from work to visit a hospital if they detect any of the COVID-19 related symptoms.
・In order to minimize the risk of infection during commute to and from work, we have initiated staggered work shifts, especially among our back office staff.

We would like to thank you for your cooperation and kind understanding as we work together to safeguard our health and wellbeing.

General Manager